257: The Art Of Complaining
The other day, Tod was driven to write Verizon his first ever complaint letter. Marc, Tod and Mike Cioffi break down the fine art of complaining to major corporations. Plus: Marc works on his offensive accents.
Chapters (10)
- 00:00IntroOpening credits, audio quality complaints, and banter about the 'Low Budget Barn' and Megaboom Radio.
- 03:16Racial EpithetsA tangent discussing the term 'WAP' and the idea of racial slurs mutating between ethnicities.
- 05:01The Verizon LetterTod reads a complaint letter he wrote to Verizon about their billing UI and the $3.99 phone fee.
- 10:19UI Design & Corporate CompetencyDiscussion on whether bad web design is intentional for profit or just incompetence, referencing NBC.com.
- 16:06Ad ReadA sponsored spot for Verizon High Speed Internet.
- 16:29Complaint StrategiesMike shares his experience as a former Starbucks employee and his 'reasonable man' approach to complaining.
- 20:56Stealing PowerMarc tells a story about living in a Florida apartment where one outlet was wired to a neighbor's meter.
- 23:51Papa John's IncidentMarc recounts a drunken pizza order error and Mike's refusal to complain about it.
- 26:31The 'Derek' BitA riff on outsourced customer service agents using white names, featuring Marc's Indian accent.
- 34:12Closing ThoughtsDiscussion on habitual complainers, alienating fanbases, and final Low Budget sign-offs.
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